FAQ
Do you ship overseas?
Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information on eligible destinations and shipping rates.
How long will it take to get my orders?
Our estimated delivery time for domestic orders is 1-3 business days. International orders may take longer, depending on the destination and customs clearance. Please note that these are estimated times and actual delivery may vary.
What sizes do you offer?
We offer a limited range of sizes to accommodate the best fit for our clients. Our standard sizes range from M to XL. Please refer to our Size Guide for detailed measurements and fit information.
How do I know what size to order?
We recommend using our Size Guide, available on each product page, to find your perfect fit. If you're still unsure, feel free to contact our customer service team for assistance.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 14 days of receipt for a full refund or exchange, provided the items are unworn, unwashed, and in their original condition. Please visit our Return Policy page for more details.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the courier's website.
How do I care for my clothes?
Each product page includes specific care instructions. Generally, we recommend washing your garments in cold water and laying them flat to dry to maintain their quality. Wash on maximum 30 degrees.
Do you have a physical store?
Currently, we operate exclusively online. This allows us to offer you a wide range of styles and sizes at competitive prices.
How can I stay updated on new arrivals and promotions?
Sign up for our newsletter to receive the latest updates on new arrivals, exclusive promotions, and more. Follow us on social media, especially on TikTok, for behind-the-scenes content and style inspiration.
How can I contact customer service?
You can reach our customer service team via email at admin@ezeclothing.com or by filling out the contact form on our Contact Us page. We aim to respond to all inquiries within 24 hours.